Shipment & Return

SHIPPING
Shipping within Germany is FREE.
Outside of Germany the costs are €3,99.
The products will be sent between 1 and 3 working days after order placement.

In general, within Germany we ship our products with Deutsche Post without tracking number. Outside of Germany we ship with tracking number. 
We ship all of our packages carbon neutral (GoGreen), to offset emissions from the transportation of your shipments. All of our packaging is free of plastic.
In Berlin, where we are located, we try to deliver by bike wherever we can.

As soon as your package is shipped you will receive the invoice per email. 


RETURN
We accept returns up to 30 days and you will get a full refund for the product. We kindly request you to bare the costs for the shipment of the return.

To save paper, we don't enclose a return form in your package. If you wish to return, please send and email to info@the-sustainables.com with your order number (you can find this on the packing slip or order confirmation email) and the return reason. You will receive a confirmation email, but you don't have to wait for the confirmation in case you want to return your package already. 

For more information regarding Shipment & Return, please refer to our legal policies.