Shipping

We ship your order 1-3 working days after order placement. Shipments within Germany are shipped with priority and should arrive the next working day. We ship to a great number of countries. Please have a look at order checkout to see if we ship to your country.  For international shipments, for the expected delivery times please follow the Track&Trace code which will be sent to you after shipment.

Shipping within Germany costs €3,50, outside of Germany the costs are €6,95
Orders above €30 are shipped for free within Germany, orders above €50 are shipped for free outside of Germany. In general we send our products with Deutsche Post with tracking number and priority. 

After order placement you will receive the tracking number with your shipping information. Track your parcel on the respective carrier website to follow your parcel. If you encounter any problems or delays please send us an email at info@the-sustainables.com.

Our parcels are packed and shipped completely plastic free. We make sure that the size of the parcel suits the product, so we don’t have to use unnecessary filling materials. We make our parcels fit through your mailbox, which decreases the back-and-forth shipping when you are not at home to receive your parcel.

We do ship to Packstations, however, please make sure you always include the correct account number and the correct Packstation address. In case of an incorrect address or account number provided, we will not reship the parcel on our costs.