Shipping & Return

We go beyond. Shipping is FREE. Returns are FREE. We offer a 365 days return policy, for FREE. That's our pride and your guarantee. 

SHIPPING
We ship your order 1 or 2 working days after order placement. Shipments within Germany are shipped with priority and should arrive the next working day. We ship to a great number of countries. Please have a look at order checkout to see if we ship to your country.  For international shipments, for the expected delivery times please follow the Track&Trace code which will be sent to you after shipment.

After order placement you will receive the tracking number with your shipping information. Track your parcel on the respective carrier website to follow your parcel. If you encounter any problems or delays please send us an email at info@the-sustainables.com.

Our parcels are packed and shipped completely plastic free. We make sure that the size of the parcel suits the product, so we don’t have to use unnecessary filling materials. We make our parcels fit through your mailbox, which decreases the back-and-forth shipping when you are not at home to receive your parcel.

We do ship to Packstations, however, please make sure you always include the correct account number and the correct Packstation address. In case of an incorrect address or account number provided, we will not reship the parcel on our costs.

 

RETURNS
You can send your return back for FREE and our return policy lasts 365 days.
To return, please send an email to info@the-sustainables.com with a copy of your invoice as a proof of purchase. We will send you a return label via email. You need to print this return label out and stick it to the parcel and hand it in at a post office. We are not adding a pre-printed return label to the parcel as we believe that this creates unnecessary waste.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or missing refunds
It may take some time before your refund is officially posted. 
There is often some processing time before a refund is posted. 
If you have not received your refund within the specified timeframe, please contact us at info@the-sustainables.com.