SHIPPING & RETURN

SHIPPING

Shipping within Germany is FREE.

Within Europe the costs are €4,95. Woldwide shipping costs €7.90.

The products will be sent to you in 1-3 working days after order placement. We always send our parcels with trackingnumber. All of our packaging is free of plastic.

In Berlin, where we are located, we try to deliver by bike wherever we can. As soon as your package is shipped you will receive the invoice per email.

RETURN

We accept returns up to 30 days and you will get a full refund for the product. We kindly request you to bare the costs for the shipment of the return.

To save paper, we don't enclose a return form in your package. If you wish to return, please send and email to info@the-sustainables.com with your order number (you can find this on the packing slip or order confirmation email) and the return reason. You will receive a confirmation email, but you don't have to wait for the confirmation in case you want to return your package already.

For more information regarding Shipment & Return, please refer to our legal policies.